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Dealing with Parent - School Conflict Management
Protocol and Procedures - Administrative Regulation
The Edmonton Catholic School District is committed to working cooperatively and responsibly with the parents of its students. At the same time, Edmonton Catholic Schools recognizes that with over 3000 employees, over 32,000 students, and with approximately 48,000 parents and guardians all engaged in the education of Edmonton Catholic Schools students, differences in understanding, interpretation and opinion may occur. Therefore, protocol and procedures are established to deal with parent-school conflict.
Edmonton Catholic Schools believes:
The following principles shall act as guidelines for the resolution of parent-school conflicts in Edmonton Catholic Schools:
On the basis of the principle of "first contact" - parents must address concerns directly to teachers before raising these concerns with the school administration or Catholic Education Services staff, when their concerns are about their child's teacher, program, and/or program support.
Likewise, if a parent has a concern about the school administration, the parent is expected to deal with that concern with the school administration first, before raising these concerns with the Superintendent of Schools.
If, in the view of the complainant, the ruling of the school principal is unacceptable, the complainant may address his/her concern(s) to the Superintendent of Schools in writing. The letter must outline the nature of the original complaint, the steps that have been taken, and in what way the decision of the school principal is unacceptable. Upon receipt of such a letter, the Superintendent will direct the correspondence to the appropriate department for resolution.