|
 The
Call Center is an integral part of the user service
and support structure provided by Educational and Administrative
Technology Services. The Call Center provides one of the initial
stages in a process working to ensure that support is provided to
both Administrative
 and Educational
staff.
The Call Center is currently staffed by two Call Center Analysts; Steve Payne and Brett Emslie. To
contact the call center you can call (780) 441-6111 or e-mail helpdesk@ecsd.net The
Call Center operates from 7:30 am to 5:00 pm Monday - Friday.
Support calls received by the Analysts are logged and tracked to resolution
using a call tracking system called HEAT.
Calls are responded to within an established timeframe. Should the call not be resolvable by the Call Center Analysts, they will assign the call to an appropriate level of support and then continue to monitor the call until resolution.
Information can be found on some of the areas we are providing support to by clicking on the following links :
We will continue to update these links and add others as the support information is developed.
We have begun to develop a section dedicated to Frequently
Asked Questions . Please feel
free to peruse this area as we will continually be updating it with
answers to questions that may allow you to resolve an issue you
face yourself.
|
